We were on a tight schedule from Hanoi - Ninh Binh - Halong Bay - to the airport.. and we didn't have time to muck about and make timely mistakes..so we booked through Nga - everything ran like clockwork - from the tour guide to Ninh binh to the same driver who picked and dropped us off everywhere.
The accommodation organised in Ninh Binh was exactly as I asked .. just out of Tam coc right in the mountains..made for an amazing early morning bike ride and the pool with bar finished our day superbly..
My only recommendation would be to list exactly what you want to see in the places you go; We missed Mua caves.. was assumed it would have been to hard for our kids .. but it was the one thing I was ultimately looking forward to. However all the other highlights were there and we cannot fault the communication; service and the extras that made our trip very special (even a cake organised for our miss 9s.bday xxx .. Thankyou Nga !
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Andrea Andrea
Australia